Refund policy

At Keptee, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. This policy is designed to be clear, professional, and compliant with Google Merchant requirements.

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging. You must provide proof of purchase, such as a receipt or order confirmation. All returns must be initiated through our customer support before sending any item back.

Return Process & Shipping

Contact us first by emailing info@keptee.com with the subject line "Return Request – Order #[YourOrderNumber]". Once your return is approved, we will provide a return shipping label and instructions on where and how to send your package. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a tracked service as we are not responsible for lost returns.

Return Address: Algirdo g. 10, 13, 74151 Jurbarkas, Lithuania

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that banks or card issuers may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact info@keptee.com

Non-Returnable Items

We cannot accept returns for gift cards, final sale items, personalized or custom-made products (unless faulty), perishable goods, personal care products, or hazardous materials such as flammable liquids or gases.

Exchanges

We do not offer direct exchanges. To receive a different item, return the original for a refund and place a new order.

European Union Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days of receipt, for any reason. Items must be in unused, original condition with proof of purchase.

Damages & Issues

Inspect your order upon receipt and contact us immediately at info@keptee.com if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Need Help?
Our team is ready to assist. Contact us at info@keptee.com for any return, refund, or product-related questions.