Shipping policy

Thank you for shopping with Keptee! Please read the following important information regarding shipping, taxes, and policies.

1. Order Processing Time

All products are made-to-order. Please allow 1–4 business days for production before your order is shipped.
Processing times may vary depending on order volume.

2. Shipping Rates & Delivery Estimates

We offer free shipping on all orders.
Estimated delivery times (EU): 3–10 business days

Please note: Delivery times are estimates and may be affected by external factors, including weather, customs inspections, or carrier delays.

Shipping to other countries: Delivery times and applicable shipping fees may vary depending on your location.

3. Taxes, Duties, and Additional Fees

European Union Customers: Applicable VAT is included in the product prices displayed at checkout. No additional customs duties or import taxes apply for shipments within the EU.

Customers Outside the EU: Customs fees, import taxes, and duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more details.

4. Shopify Tax & Pricing Transparency

Keptee uses Shopify Tax services to accurately calculate applicable sales taxes based on your location. All taxes are included in the final price shown at checkout, ensuring transparent and consistent pricing. Taxes are automatically applied according to your shipping address and local tax laws.

For more details on tax calculations and Shopify Tax pricing, please visit Shopify Tax Information.

5. Shipping Issues & Delays

While we strive to ensure timely delivery, delays may occasionally occur due to carrier or external factors beyond our control.
If your order has not arrived within the estimated timeframe, please contact us promptly at info@keptee.com.
Keptee is not responsible for delays caused by the shipping carrier or customs processing.

6. Damaged or Incorrect Items

Please inspect your order immediately upon receipt.
If your item is damaged, defective, or incorrect, notify us within 7 days of delivery.
Include your order number, a detailed description of the issue, and photos if available.
We will work with you to arrange a replacement or refund promptly.

7. Address Accuracy

Please verify your shipping address carefully before completing your order.
Keptee is not responsible for lost or delayed packages resulting from incorrect or incomplete addresses.
If you realize there is an error after placing your order, contact us immediately at info@keptee.com. We will attempt to update the shipping address if the order has not yet shipped.

Contact Us

For any questions or concerns regarding shipping, taxes, or fees, please email us at info@keptee.com or visit our Contact us page.